[Resolved] Indigo Airlines — fake procedure and bad quality of promises

[Resolved] Indigo Airlines — fake procedure and bad quality of promises

S souravSheetal from Bijnor, Uttar Pradesh Jul 2, 2018

My flight pnr bdev4g trip id is 406236. From goa to dehradun was missed because of your fake show I was only 10 minutes late due to puncture and rain whole 35 minutes wr left and the crew didn't allow me to check in by saying this "we are very sorry because our doors has been closed we cant permit u to check in" Iam a frequent flyer i know very well about the rules My whole money got destroyed because of you guys And after this i have booked another flight was of 13:00 hrs And boarding was started at 12:45 pm Why is it so and doors has been closed on 13:05 If then there was a possibility than why didn't they allow us to check in this is very unfair Please do something about this Iam an army personal on that same day my reporting was in dehradun even after knowing all these stuff they didn't allow Please do something about this Refund my money Or do something By which i could trust you I know iam the one person and m nothing for you people but this experience is very unsatisfactory Was this information helpful? No (0) Yes (0)
Aug 2, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 02, 2018 IndiGo Customer Care's response Hi Sourav, We understand your concern and as per our findings, you reported at 07:47 hours to the counter for a flight scheduled to depart at 08:15 hours. As per our policy, check-in counter closes 45 minutes prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. Since our check-in counter was already closed, our staff was unable to accept you for the same flight. Also, we wish to mention that boarding for flight 6E 252 was started at the scheduled time. We request for your understanding in this regard. Regards, IndiGo Team
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