Indigo Airlines — false commitment

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
I just want to escalate one issue regarding the cheating by your staff. We booked a fph package for dubai which was starting from 22nd nov, 2017 to 26 november, 2017.
We were two families and in this package we booked two rooms of hotel (Savoy suites hotel apartment) and flight of indigo.

We applied visa through indigo on 13th nov and out of 7 applications 6 was processed on 16th november. One application in the name of amit kumar was not processed till 21st november.
I was in regular touch with indigo customer care support regarding visa and every time i called their customer support, if was assured to have visa by 21st november but it was not approved till that time.
My application was not on hold, not cancel and the last status was that application is under security check. Because of this situation we were running out of time and we need to take decision either to cancel out the trip or to reschedule this.

We called on goibibo customer care and ask to help us out to reschedule this and they told that your hotel is nonrefundable and no amendable so we can't help you out. I request them to please try once as we don’t have any option left. Finally they told us
About the penalty charges that hotel is asking about to pay 11718 inr as penalty amount for one room and there are near about 20000inr per family for flights as well.

We request to help us out and we were also in the discussion with indigo representative to help us out.in the meanwhile goibibo reprenstative (Mr. Tushar) told that there is fair hike in the hotel, so now we need to pay19418 as penalty amount per room. Can you be live that in 15 minutes penalty rates are revised? This is simply harassment from your side.

In this whole scenario, we paid near about 80000 inr as penalty amount for two families.

One more thing i want to include that mine visa is approved on 10.00 am on 22nd november (The day on which we supposed to fly). So it looks like it was done intentionally.
We are going to file a case against goibibo and indigo as well and we are already started working on it.

I just want to let you know that we are not going to take it easy and we have registered a complaint with pmo office as well and same will be registered with civil aviation ministry.

Following are the mobile numbers on which package was booked.

[protected]- amit kumar
[protected]- piyush singh