Indigo Airlines — Faulty weight, no wheel chair

Address: Chennai, Tamil Nadu

21/6/14 indigo - dubai - chennai flight - at checkin - we were a group of 6 ladies, all our baggages were checked for weight in the hotel and excess bagagge of 20 kg was dedected as we had a 40 inch tv, so 20kg excess baggage was paid on line, at the counter the machine showed 16kg without any baggage and we tried telling the ground staff the the machine was at fault but the ground personelles went ahead and put all our luggage and said we had 16 kg overweight and we were forced to pay for it, the ground persononelle was new, incompetent and we cound not recheck because we has 11 baggages heavy to remove and recheck, kindly ensure that proper training is given to staff, no wheel chair was provided for the senior citizen for whom it was requested at chennai airport very poor service .