Indigo Airlines — FLIGHT BOARDING ANT ALLOWED AND EXCESS FARE CHARGED ALONG WITH MENTAL AGONY

Address: Bangalore, Karnataka

DEAR SIR/MADAM I AM SORRY TO BRING TO YOUR KIND NOTICE THAT TODAY I.E 5 APRIL 2015, I HAD TO FLY IN DISTRESS TO JAMMU FROM BANGALORE AND I HAD BOOKED YOUR FLIGHT NO.6E-118 VIDE PNR NO. R7PD7Z . THE FLIGHT WAS TO SCHEDULED TO FLY FROM BANGLORE TO DELHI & CONNECTING FLIGHT FROM DELHI TO JAMMU FOR WHICH I WAS CHARGED AN EXORBITANT PRICE OF RS 11549/- I HAD REACHED THE COUNTERS IN BANGALORE ON TIME AND THE BOARDING PASS WAS ALSO ISSUED TO ME AND AFTER UNDERGOING SECURITY CHECK, I WAS STOPPED AT THE GATE AND DENIED THE BOARDING, EVEN THOUGH I WAS ON TIME AND THE FLIGHT WAS STILL TO DEPART. IT MAY BE PERTINENT TO MENTION THAT ANNOUNCEMENTS CALLING FOR MY NAME WERE NOT MADE FOR DEPARTURE & NO PHONE CALL WAS MADE TO ME. I PLEADED & MADE SEVERAL REQUESTS TO THE GROUND STAFF FOR BOARDING AND EXPLAINING THEM THE URGENCY PARTICULARLY WHEN MY WIFE WAS ADMITTED IN HOSPITAL & NEEDED TO BE OPERATED BUT THEY REFUSED TO RELENT AND WERE VERY RUDE AND NON COOPERATIVE. I ALSO CONFIRMED FROM ONE OF THE STAFF NUBHAN IN BANGALORE IF MY MOBILE NUMBER IN THEIR RECORDS WAS CORRECT AND WHICH WAS BUT SOME OTHER STAFF HAD DIALLED A WRONG NUMBER RATHER THAN ON MY ACTUAL NUMBER IS [protected] THEY TOOK AWAY MY BOARDING CARD ON THE PERTEXT THAT YOUR FLIGHT WILL BE RESCHEDULED AND YOU WILL BE ACCOMMODATED IN NEXT POSSIBLE FLIGHT. THEY CHARGED RS. 3099 - EXTRA AND THAT TOO UPTO DELHI ONLY IN FLIGHT NO-6E 644 WHICH ARRIVED AT 3 PM. I HAD TO UNDERGO EXTREME MENTAL AGONY AND TORTURE .KEEPING IN VIEW THE HEALTH OF MY WIFE, I HAD NO CHOICE BUT TO BOARD THE NEXT FLIGHT AS OFFERED TO ME ON THE TERMS OF THE AIRLINE. AFTER REACHING DELHI, I COULD NOT CATCH ANY FLIGHTS TO JAMMU DUE TO NON AVAILABILITY OF ANY FLIGHT. I THEN HAD TO LOOK FOR OTHER MODE OF TRAVEL TO JAMMU & FINALLY HAD TO BOOK A TRAIN FOR WHICH I HAD TO FURTHER SHELVE OUT RS. 2000/-. I ALREADY HAD BEEN UNDERGOING EXTREME MENTAL STRESS & THIS TERRIBLE AND HORRIFYING EXPERIENCE CAUSED FURTHER AMOUNT OF STRESS AND MENTAL AGONY ON ME. I COULD NOT REACH THE DESTINATION ON TIME & I HAD TO SHELVE OUT FURTHER 2000 MONEY TO THE AIRLINE AS WELL FOR TRAIN TICKETS & OTHER MISC TRAVELLING COSTS (TO RAILWAY STATION ETC.) . YOU ARE REQUESTED TO KINDLY LOOK INTO THE MATTER & COMPENSATE ME FOR THE FINANCIAL BURDEN & MENTAL TRAUMA CAUSED TO ME IN ORDER TO RESTRAIN ME FROM TAKING A LEGAL STAND (WITH DGCA/ CONSUMER FORUM ETC. AGAINST YOUR AIRLINE. AWAITING YOUR CO-OPERATIVE ACTION THANKING YOU SUSHANT RAZDAN [protected] RAZDAN.[protected]@GMAIL.COM