[Resolved]  Indigo Airlines — flight canceled and airway failed to make justice to customer

Dear sir,

I booked my ticket from delhi to visakhapatnam on january 4th. Travel date is on 19th jan 7.30 pm. When i book the ticket price is around 5000 which is higher then next day morning flight (5.15 am). And this trip is very important to me thats why i booked this flight even it have high fare. Unfortunately my flight was cancelled and they haven't inform up to i went to airport. Indigo people offered either refund or next day flight ticket. I requested them arrange any alternate transportation that day with other airways (Even nearest airports also ok) or if you provide next day ticket you have to bare all my expenses for that night (Accomidation in any hotel food and transportation from airport to hotel... Etc). But they rejected my request and they said they will give only ticket for next day or refund the money what i payed. That whole night i mentally disturbed and stayed in airport without sleep. Its really very bad treatment of indigo. When i booking time i booked before day flight even it have high fare then next day flight. And if my self want to change date or cancel they are charging. Please justice me in this complaint
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Aug 6, 2021
Complaint marked as Resolved 
 
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Hi Ramaraju,

We regret the inconvenience caused. We believe someone from our team is already in touch with you. Please let us know in case any further assistance is required.

Regards,
IndiGo Team

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