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[Resolved]  Indigo Airlines — flight checkin and boarding

Address: 700145

Hello, i am regular traveller. On 6th feb 2018 i reached kolkata airport at scheduled time and i have already done web check in because i know there will rush. But when i reached the airport they don't allow my hand bag and again send me in the que. Then their lot of line in the security check i request to allow me else i missed my flight but they don't allow me. I reached the gate 5 min late due to baggage and security check. But they don't allow me in the flight as i have only 5 min late. Then they told i have to pay 1000 for next fight i told ok but when i reached the counter for payment they told only 1 seat left 1 have to pay 2700 else seat will book. I pay the same. This type of harassment was done with as i was travel guawhati due to medical issue of my family. Kindly do the needful and refund my money with harassment charge.
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Apr 3, 2018
Complaint marked as Resolved 
Verified Support
Mar 01, 2018
IndiGo Customer Care's response Hi Pritam,

We have investigated the matter and would like to summarize our findings for you.

You were booked to travel on flight 6E-833 from Kolkata to Guwahati which was scheduled to depart at 07:50 hours on 06th February 2018. As you may be aware, boarding gate for our flight closes 25 minutes prior to departure. Based on our records, you reported at 07:36 hours which is 14 minutes prior to the departure. Since our boarding gates were already closed for your flight, our staff were unable to accept you for the flight.

At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you, and you duly travelled to your destination.

As always, we were happy to have provided assistance to you and would request your understanding in this regard.

We look forward to serving you on board again.

Regards,
IndiGo Team
 
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Comments

Hi,
I have already shared my contact details as required by you over mail. Can you update me the status

Regards
Pritam
Reply
Hi Pritam,

We regret the inconvenience caused to you. Kindly give us some time to look into this matter. We will revert you back soon.

Regards,
IndiGo Team
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