[Resolved] Indigo Airlines — flight delay no announcements

mith7

from Kolkata, West Bengal

Feb 28, 2018

Address: Kolkata, West Bengal, 700052

Website: www.goindigo.in

6e 139 kolkata to agartala is delayed but in airport there is no announcements! Nobody was present in the floor! I got a call from indigo that flight will start by 8 o'clock but it was started after 8, when we are asking about why it is delaying? Indigo worker (A blunt guy) used abusive words! I have missed some important meeting due to this issue, this kind of harassment is very common from kolkata indigo workers!

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Mar 31, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Feb 28, 2018

Updated by mith7 It is 8:18 till flight is not started

Verified Support

Feb 28, 2018

IndiGo Customer Care's response Hi,

We truly understand your concern. Please be rest assured someone from our team will contact you on this at the earliest.

Regards,
IndiGo Team

Verified Support

Feb 28, 2018

IndiGo Customer Care's response Hi,

We tried searching your details through the combination of your name or flight no. However, we are unable to pull the details. Request you to please share your Booking Reference/PNR number so we may contact you at the earliest.

Regards,
IndiGo Team

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Comments

Aparna Bhamidipati

from Arakkonam, Tamil Nadu

Mar 1, 2018

We have flight from Blore to Hyderabad scheduled to depart at 10:00 and it said delayed by 30 mins due to weather, later by another 1 hour again stating weather conditions which is ridiculous. There were other indigo flights that departed from the Same airport with out any issues with weather. Nobody is there to question them

IndiGo Customer Care's response, Mar 3, 2018

Verified Support

Hi Aparna,

We regret the inconvenience caused to you due to the delay in flight 6E-526 from Bengaluru to Hyderabad on 24th February 2018.

After reviewing the matter internally, we would like to inform you that flight 6E-526 was delayed due to due to low visibility at Bengaluru Airport. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle free experience on your next journey with us.

We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,
IndiGo Team