[Resolved] Indigo Airlines — flight fare over charged.

RupeshKumarSharma

from Bengaluru, Karnataka

May 4, 2018

Address: 560076

Website: www.goindigo.in

Hi, i have been over charged heavily. The ticket kg8u7a (Del - blr for 12th may) i booked yesterday 03rd may only when for all indigo flights it was showing fare as rs 8407 or above. So i went ahead and booked it as travel date was nearing. Now today all of a sudden prices for all the flights for same date and timings is showing around rs 6000 now a drastic difference of per ticket 2000. I have been forced to pay more than 4000 extra. This is not done and very wrong doing and i have been cheated in the name of dynamic fare which is not at all acceptable. I had spoken to call center - akash and there supervisor and had asked for solution to this. Probably they could cancel my tickets with 0 charge and i can do the fresh booking but discussion was of no use. They were simply not ready to help or find out any solution to this. This is really bad and i am being made to feel like cheated. Customers are being impacted heavily. This is not at all acceptable. I am just hoping you will understand my concern and pain and will help take this up with indigo airlines for the benefit of people for this not to happen again. Thanks.

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Jun 7, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

IndiGo Customer Care's response Hi

We understand your concern, however, fares are dynamic in nature and are subject to change at any point in time. Further, our customer care team has assisted you in regards to the raised concern.

Regards,
IndiGo Team

May 04, 2018

Updated by RupeshKumarSharma Sir, one side you are saying its a concern and you understand so whats the point then? rather you should work in getting this concern addressed. Else no point you all have made it as a monopoly. I have lost faith in you people.

This is not acceptable. This is really very bad and very ugly and unfair mean of minting money from customer. Dynamic fare i also understand and hence booked at higher price as the date if travel was nearing as prices goes up. But this shocking very next day you slash and reduce the fares by more than Rs 2000.

Also fyi your customer care was of no use didn't provide any solution to this.

i can only say this is very very bad way of making money at your side.

Either refund the difference of 4000 odd money or please show some good will gesture !!! atleast cancel without any charge so that i can book fresh.

Verified Support

May 07, 2018

IndiGo Customer Care's response Hi Rupesh,

We are in receipt of your concern via email. Please be rest assured that our team will revert to you with an update at the earliest.

Regards,
IndiGo Team

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Comments

RupeshKumarSharma

from Bengaluru, Karnataka

May 4, 2018

This is not acceptable. This is really very bad and very ugly and unfair mean of minting money from customer. Dynamic fare i also understand and hence booked at higher price as the date if travel was nearing as prices goes up. But this shocking very next day you slash and reduce the fares by more than Rs 2000.

Also fyi your customer care was of no use didn't provide any solution to this.

i can only say this is very very bad way of making money at your side.

Either refund the difference of 4000 odd money or please show some good gesture !!! atleast cancel with any charge so that i can book fresh. You people have lost my faith