[Resolved] Indigo Airlines — flight missed due to delay at counter by indigo airline staffer for want of credit card details

[email protected]

Dec 4, 2017

International travel passenger from hyderabad to muscat via chennai on 04th december, while checking the tiicket at counter by indigo airline staff needs to check credit card detials, as the ticket purchased through credit card, this is the first time that an airline company asking for credit card just before boarding the flight eventually delayed flight, another tiket need to be purchased at higher cost from hyd to chennai, indigo airline provide such excellent services. Why does a passenger need to carry the details of credit card? Is it policing? Even though the ticket purchased a head of time but just before boarding delayed by counter staff. This is ridiculous by indigo staff.

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Mar 20, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr. /Ms.

Thank you for booking IndiGo.

This is with reference to the tickets booked by you on IndiGo, In the best interest of credit card owners, we request you to carry either the credit card which was used to make a booking with IndiGo, or a photocopy of the same (both sides without CVV) duly signed by the credit card owner - which must be shown at the time of check-in or at any other time during the travel, as may be required. Failure in producing the same as a proof of genuine transaction will result in denying boarding privileges
and IndiGo shall not be responsible for any direct or indirect losses resulting from the cancellation of your booking.

You will appreciate that this requirement is in consonance with IndiGo’s conditions of carriage, which you have agreed to adhere and abide by, at the time of confirming your booking with, IndiGo.