Indigo Airlines — Flight missed due to misbehave of ground staff

Address: Gurgaon, Haryana, 122002

Website: www.goindigo.in

Dear sir / madam,

It is very painful to say that, I missed my flight due to non-support and negligance behaviour of your ground staff.
My flight was from Delhi to Patna on 9 Nov 2016. My flight no. is 6E493, PNR No. is I5U8SY & boarding time was 3:40pm.
I was travelling alone by flight for the first time. I reached Indigo counter to deposit my luggage at 3:05, deposit my luggage & take boarding pass at 3:12 pm. I passed from my security check at 3:18 & reached to exit gate at 3:25. I was worried because my flight time was very close, I approached to staff & they said to be in the quee. After 5 min I was entered through exit gate at 3:30pm, my ticket was tore up & I was asked to wait. As time was getting close, I approached to your ground staff again. He then said that I was late & cant go in my flight.
Suddenly one lady came, drag me out & started shouting at me. I was panicked in informing my husband, meanwhile that lady literally started snatching my purse to remove the tag.
As I got to know later that Delhi is announce free zone and I was not aware that security check & all the formality has done before 50 min, but you staff was knowing all these. They could help me out at many places like; at the time of giving boarding pass, at the time when I approached exit gate, at the time when I asked to your ground staff.
I was treated in such a way that I have made any crime. Every staff was shouting at me. Really it was very horrible experience for me & I afraid to travel further by air.
I request in a very polite manner to Compensate my next ticket charge that is Rs. 4850/. Otherwise I will go not only in consumer court/legal action against airline but also escalate this matter in all social media.