Indigo Airlines — Flight missed due to non cooperation from indigo service provider

Address: Mumbai City, Maharashtra

I booked following ticket to fly to mumbai for treatment of my mother to mumbai. Date Time From To Flight No. Terminal Airline PNR No 12JUN 06:00 KOLKATA MUMBAI 6E318 INDIGO K7D2GM It cost Rs-15117/- I missed that flight as I had not given any booking pass as I reported 30 mins not 45 mins prior departure. That day following events taken place which are as follows Scene 1:At 0515 hrs:I rushed to the counter for boarding pass and informed them that I had 3 baggages and three hand baggages..Madam who was at that ticket counter asked my to screened my bags first which I forgotten, but she never told me that I would have missed boarding pass if not done immediatley or she could have given me boarding pass. At 0525 hrs:When I went to get boarding pass after screening my all heavy baggages, that madam at counter denied me pass as it already crossed 45 mins stipulated time.I requested her to issue me because I had with me my sick mother who even could not walk properly due to weakness. So I missed my flight in this way, and like me 2 more family also missed due to so called rule. My complain to this airlines that from humanities point of view why they had not seen case or why they are not softening this rule in case flight time is so early like 0600 hrs. 2ndly why staff at ticket counter are working like a machine for the company and do not have any co-operating nature. 3rdly in another counter when I enquired about the current ticket price in that plane, one staff infd me that it would cost Rs-44000/- for three person in another plan of indigo!!!How it is possible... I lost Rs-15000/- that I will not return back.but friend please do not travel in indigo in early morning at least...you can have the same fate like me...