[Resolved] Indigo Airlines — flight reschedule

[Resolved] Indigo Airlines — flight reschedule

M mc50reddy from Bengaluru, Karnataka Apr 15, 2018

I and my colleague traveling from vijayawada to mangalore. Flight sedule departure time at 14.20 hours from hyderabad to mangalore. We reached here by 12 noon by indigo flight from vijayawada. 14.20 hours flight resheduled to 20.45 hours. Another 20 passenger from makka to magalore also suffering like us in hyderabad air port. They have not provided even drinking water and left us for our bad fate even after collecting huge ticket money. Flight number 6e 7141 dt. 15.04.2018. +1 photos Was this information helpful? No (0) Yes (0)
May 29, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 16, 2018 IndiGo Customer Care's response Hi, We regret to hear about your experience. Kindly share your booking reference/ PNR number so we may look into it. Regards, IndiGo Team Apr 20, 2018 Updated by mc50reddy PNR T7E8PB. Trip ID. [protected] Verified Support Apr 20, 2018 IndiGo Customer Care's response Hi, We sincerely regret the inconvenience caused to you. Your flight was rescheduled due to operational reasons. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of change, which are within our control. We do realize the impact of a flight rescheduling on the convenience of our passengers however, our operations depend upon various external factors. When changes happens we allow our passenger to choose a refund or re-booking onto an alternative IndiGo flight at no additional cost. You have opted for the flight from Bengaluru to Lucknow. Further, we have taken your feedback into account to ensure a more hassle-free experience on your next journey with us and are hopeful that you will understand the need for our policies and see this matter in the right spirit. Regards, IndiGo Team Apr 20, 2018 Updated by mc50reddy We have requested your Manager mr. Amarnath at Hyderabad airport to shift us in alternative flight to Bangalore from Hyderabad and from Bangalore to MANGALORE. We have politely requested Indigo Manager at Hyderabad to do the favour. Even though 1.30 pm flight to Bangalore went with few vacant seats, he is not exceed our request and ask to wait until 20.45 pm flight. This is gross unjestis on the part of Indigo and avoidence of responsibility of passingers. I try not to travel again on Indigo and inform all my colleagues, friends and others about the bad incident and not to relay on Indigo airlines. I have chosen Air India for my Delhi travel this month end due to the false incident on 15.04.2018 with Indigo airlines.
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