[Resolved]  Indigo Airlines — flight services

My son was traveling on an indigo flight from bangalore to indore on 7 jan 18. Since he was traveling by himself and just 14 i requested for minor assistance and paid an additional fee of 1500/- to ensure hassel free travel for him.
I was indeed surprised when i came to know that ground staff at nagpur were off loading him thinking that was his destination. He on getting off the aircrafts realised it not to be indore and questioned the staff member who realised and got him back to the aircraft. This is absolutely rubbish and unofficial behavior by the airline. Services are being paid for kindly maintain the standards expected.