[Resolved]  Indigo Airlines — flight take off early

I had the worst travel experience with indigo as well as overall flight travel.
The flight has a schedule time for a purpose. But i think indigo has the passion to take off flights prior to the scheduled time. Even if so, is it not necessary to make sure all passengers board.? Shouldn't you people be true to ur customers at least for the money you get from them.. Looks like you don't care if they board or not.

I planned to travel yesterday by indigo flight from chennai to coimbatore at 945 am. The boarding was closed and i was not let in even before 20 min. You just have one excuse to give, boarding closes by 25 min prior. I actually came to the boarding place at 9. But they didn't let me in and said flight is now only in security check. They should have informed me about the boarding time instead of just chasing me. Also they didn't even bother to make any announcements, for which they give a lame reason that it is a silent airport.
I have heard last mintues announcements every time in this airport. But u didn't do for me for my booked flight. After a lot of arguing with staff i got my next flight ticket by paying 3.5 k.

I am completely dissatisfied with your customer service. You ppl make us wait for hours and hours if flight is delayed. I didn't even get any complimentary food even after delayed flight. But if we are late to the boarding counter by 5 to 10 min, you recklessly reply that its not ur fault. What a clever business strategy! You should be proud. I would never board this flight nor would recommend anyone i know. I require proper apology and refund for this incident.