Indigo Airlines — FLIGHT TAKE OFF LEAVING PASSANGER AT AIRPORT

Address: Hyderabad, Andhra Pradesh

I AM SORRY TO BRING TO YOUR KIND NOTICE THAT 23/04/15 I HAD TO TRAVEL FROM HYDERABAD TO NEW DELHI BY GOINDIGO AIRLINES. I HAD OBTAINED BOARDING PASS OF GOINDIGO FLIGHT NO.6E 302. VIDE PNR NO. L8FJKJ DATED 23.04.2015 DEPARTURE TIMING 17:15 HRS FROM HYDERABAD TO NEW DELHI. I HAVE DULY COMPLETED MY SECURITY CHECK IN AND WAS WAITING FOR MY FLIGHT AT SECURITY HALL. I WAS LISTENING THE ANNOUNCEMENT AND WAITING FOR MY FLIGHT. AT 17:40 HRS I CONTACTED INDIGO GROUND STAFF ABOUT FLIGHT STATUS AS THE TIMING OF FLIGHT HAS ELAPSED. CONCERNING GROUND STAFF APPRISED ME THAT FLIGHT HAS ALREADY LEFT FOR DELHI. I WAS UTTER SURPRISED AND ASKED THE STAFF THAT AS I HAVE ALREADY CHECKED IN AND HOLDING BOARDING PASS. NO ANNOUNCEMENTS MADE BY GOINDIGO TO CAUTIONING ME THAT FLIGHT IS READY FOR TAKE OFF AND I HAVE TO REACH THERE TO CATCH MY FLIGHT. GROUNDSTAFF AND MANAGER MR. ZALEEL RESPONDED THAT ANNOUNCEMENT BY INDIVIDUAL ABSENT PASSANGERS NAME IS NOT THERE RESPONSIBILITY. THEIR RESPONSIBILITY ABSOLVES ONCE YOU HAVE OBTAINED BOARDING PASS ITS YOUR RESPONSIBILITY TO REACH THE DESTINATION POINT AND COMPLETE THE JOURNEY. THIS WAS TOTALLY SURPRISING FOR ME AS OTHER AIR LINES WERE ANNOUNCING BY NAMES IF SOMEONE HAVE NOT BOARDED THEIR RESPECTIVE AIRCRAFT. I REQUESTED THEM TO ADJUST ME BY NEXT FLIGHT FOR DELHI SO THAT I CAN REACH AT MY DESTINATION POINT.THE WAY THEY HANDLED ME AND RESPONDED WAS JUST LIKE THAT I HAVE COMMITTED CRIME AND I HAVE TO APPEAR BEFORE EACH AUTHORITY EXPLAINING HOW IT HAD HAPPENED. INSPITE OF ALL THESE FORMALITIES I REQUESTED THEM TO ADJUST ME BY THEIR NEXT FLIGHTS. INITIALLY THEY WERE RELUCTANT TO ENTERTAIN MY REQUESTS AND DECLINED OUTRIGHTLY. AFTER PERSISTENT REQUEST THEY RESPONDED THAT THEY CAN SEND ME BY NEXT FLIGHT BUT I HAVE TO BEAR FULL FARE OF RS.13000. I REQUESTED THEM TO COMPANSATE ME FOR MY ALREADY FARE PAID TO THE AIRLINE.THIER RESPONSE WAS TOTALLY UNETHICAL AND NOT CONSIDERED MY REQUEST. THE TREATMENT I MET AT AIRPORT FROM INDIGO WAS ONE OF THE BITTER EXPERIENCE AND IT WAS A TOTALLY MENTAL TORTURE, STRESS FOR ME. THE WAY INDIGO HAS TREATED ME WAS CERTAINLY NOT APPRECIABLE AND THEIR APPROACH WAS TOTALLY INHUMAN AND THEIR MAIN MOTIVE WAS APPEARING JUST LIKE TO SALE THEIR PRODUCTS AND ONCE ITS SOLD THEREAFTER THEIR RESPONSIBILITY ENDS . AS I HAVE SUFFERED SEVERE MENTAL HARASSMENT AND MANAGED TO REACH AT MY DESTINATION POINT AFTER SPENDING RS.13000 TO OTHER AIRLINES. I REQUEST YOU TO REFUND MY TICKET AMOUNT IMMEDIATELY SO THAT I CAN COMPANSATE MY FINANCIAL LOSS UPTO CERTAIN EXTANT. I REQUEST YOU TO REFUND ME MY TICKETS AMOUNT WHICH I INCURRED FOR SAID FLIGHT. I AM ENCLOSING THE CANCELLED BOARDING PASS FOR YOUR REFERENCE PLEASE. YOUR EARLY ACTION WILL BE HIGHLY APPRECIATED. RANBIR SINGH THAKUR