[Resolved]  Indigo Airlines — Flight ticket cancellation- Refund due to medical emergency

Address: Bangaon Motiganj Sahapara West Bengal

Sir/Ma'am,
I booked a flight for my family members due to my PhD admission in IIT. Now we have flight on 16th July & return flight of my family members on 20th July. Unfortunately one of them ( my uncle) faced an accident and his rib cage got fractured and as per doctor's suggestions he can't travel within 1month. PNR no- BHWIPY ( Ahmadabad to Kolkata) on 20th July. And as my mother can't travel alone, so i had to reschedule her flight earlier. And now I want to cancel their tickets on 20th.

And his another flight is on 16th July. PNR no- OHGF5L e-ticket no- S46IQV (kolkata to ahmadabad) .
Name- Mr Sudipta Dutta.

I mailed to indigo attaching the prescriptions etc. According to customer care it will take 3-5 days to respond. But as the days are approaching nearby and this accident happened all of a sudden, I request you to look into this matter for quick response. Please ensure me a full refund due to such Medical situation. I'm a regular customer of Indigo. I hope to get a quick response. Please help me out. Please allow the cancellation charge waiver.
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Oct 21, 2023
Complaint marked as Resolved 
Indigo helped decently
IndiGo customer support has been notified about the posted complaint.
Jul 12, 2022
Updated by Debasmita Datta
I have attached all possible proofs.

Verified Support
Jul 14, 2022
IndiGo Customer Care's response
Dear Ms. Datta

We are sorry to hear about the accident and wish him a speedy recovery. Further, we request you to share the relationship proof via the same email for us to check and verify.

We are raising this issue with the team and advising them to back to you as soon as possible. We request you to allow us some more time. We will update you.

Thanks and Regards

Team IndiGo
Jul 19, 2022
Updated by Debasmita Datta
Dear IndiGo, thanks for your empathy. But the agent ixigo has not send me full refund yet. It's more than 5days over now. Kindly check into the matter .
 
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