[Resolved] Indigo Airlines — flight timings rescheduled without prior notice

SwaathiMucharla

from Visakhapatnam, Andhra Pradesh

May 24, 2018

Address: Hyderabad, Andhra Pradesh

Dear concerned,

I have travelled hyderabad to ahmedabad and ahmedabad to hyderabad on 21st may 2018 through indigo airlines and my pnr is yeelnz - 6e 644.

I have couple of complaints regarding my journey and inconvenience caused.

1. Departure terminals at ahmedabad airport are changed without information. No announcements were made or displayed.
As per the boarding pass, terminal was number 1 but without information terminal was changed to number 5.
I had to wait a long carrying luggage and walk around airport with it.

2. Ahmedabad to hyderabad flight departure schedule was at 7.45pm but the flight actually took off at 8.35pm. There was no information provided by airlines regarding delay in departure either through sms, e-mail etc.
As per my planned trip, i expected to reach destination by 9.30pm but actually flight arrived at 10.30pm and i reached home at 12.05am of 22nd may 2018.

I'm extremely unhappy with the delay and inconvenience caused with evening flight which caused disturbances in the family and personal life.

I feel l made a wrong decision in chosing indigo airlines specifically.

Sincerely,
Swaathi mucharla
Hyderabad
Mobile: [protected]
E-mail : [protected]@gmail.com

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Jun 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 24, 2018

IndiGo Customer Care's response Hi Swaathi,

We totally understand the discomfort you must have felt. We would like to inform you that change in the gate is communicated to the passenger’s via the display system at the airport. After reviewing the matter internally, there was a brief delay in the departure of the flight. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us. We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,
IndiGo Team