Indigo Airlines — Flight took off without informing the checked in passenger who had to buy another ticket

Address: 500011

Flight No 6E 247

Date of journey: 25th October 2016 from Hyderabad to Mumbai.

On 25th morning I received an sms from VM-Indigo (copy attached) stating that the flight 6E 247 will be boarding from Gate 24 and since this is a silent airport no boarding announcements will be made.

I along with other passengers had checked in (boarding pass attached) and were waiting at Gate 24 for boarding the flight. Our flight departure time was 7.15 am whereas the display was showing the boarding for Indigo Raipur flight. We waited till 7.10 and when we enquired with the Indigo counter Manager she informed that the boarding has been closed from Gate 26. When we informed her that why they did not inform us, or send a revised sms or call the names of checked in passengers the only casual reply was she had made 4 announcements about the change of Gate. I was really surprised to see the casual behavior of a Manager from a reputed airlines like Indigo who puts the entire blame on the passenger. We were four o[censored]s all seated in the Gate 24 lounge (please check your cctv footage) who did not hear her announcement and as per your sms message there will not be any announcement.

As per the advise of the Manager all four o[censored]s approached the Indigo ticket counter at Shamshabad airport for adjusting us in the next flight. It was informed that we have to buy another ticket and in no way they can adjust the flight. When we approached your other officials present at the airport they informed that there is no other option other than buying another ticket for Rs.3, 381/-. Accordingly we were forced to buy another ticket in the next Indigo flight 6E 608 scheduled at 10 am (copy attached).

Later all four o[censored]s met your airlines officials and GMR staff at the airport but our efforts were futile. According to the Indigo manager that how can they consider us when there were another 7 passengers who had to offload their luggage since they failed to board the flight on time. With this lethargic approach by one of your manager we would like to know whether Indigo endorse this as their mode of Operation.

Requesting your office to consider our application to re-imburse our money at the earliest. The names and PNR details of four o[censored]s are given below.

1. Jolly M C- PNR - R97PXC (mob [protected], email [protected]@naandi.org)

2. Thomas - PNR - K7IB2C (mob[protected], email [protected]@hotmail.com)

3. Venkat Rao- PNR - ECPL2A (mob [protected], email [protected]@gmail.com)

4. Vasantha - PNR - ECPL2A (mob [protected], email vasantha.[protected]@gmail.com)

Hope you will let us know about the action taken at your level to avoid such inconveniences to the passengers flying in Indigo airlines in future.