Indigo Airlines — Flights changed at whims of airlines even without allocating seats near to parents for kids

Amiya Ranjan Satapathy

Dec 23, 2016

Address: 95121

Website: goindigo.in

I have two major issues.

Issue 1
My wife and my two daughters were travelling from BLR to BBI and BBI-BLr in December. I booked online tickets from San Jose, CA. On Dec 11 a simple mail changed all itinerary and allocate all the seats in middle seats. Even my kids were forced to seat between other passengers. Where as my original seats were all consecutive and together.

Issue 2
I paid extra $60 for them. Even airlines charged uninformed extra $60 as convenience fee. They didn't inform it even before booking the tickets. So irresponsible are the staffs that they don't reply to complain mails.

Amiya

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Comments

Ramesh Marimuthu

from Akola, Maharashtra

Dec 23, 2016

2 Day back I booked Flight from Hyderabad to Ahmadabad. My flight time was 5:40AM. I came 5:15 but your people not allowed inside the gate. Now I am waiting for your call . My flight time is 7:45pm from Ahmadabad to Hyderabad. You made rules for your convenient not for passengers... I am really disappointed.. That day last so many things...