| Address: Agra, Uttar Pradesh, 282006 |
Hello sir,
Myself naveen pratap singh from agra (Up)
I have booked a flight ticket for couple from delhi to coimbatore on 20th december, which had been depart on 20th december at 06:24 am and the boarding time was 05:40 am. Unfortunately i was enter the airport on 20 dec. At 5:55 am due to high traffic jam on road. When we came without wasting time i was stand to the line but i saw the shortage of time then i meet indigo crew member and ask to fast check in, she responses me that you are not be able to take flight without any querry to authority from wireless or mobile and give suggestion for take next flight. She sent me to last cabin. I was done the same but when i reached that cabin the cabin incharge said to me that please wait for 15 minutes till my flight not depart. After 15 minutes i went their and ask for him to make ticket, she made a new ticket and charge me 16300 something, i was shocked and so helpless, they take profit of that occasion and taken the money. I have that money for my tour, i am so amberressed by this incident. Kindly do the action against the crew and the flight management.
Please note when i was return to coimbatore to delhi on 25 december the flight shedule to depart at 7:00 pm and i attended the airport at 6:32 pm but rather then they responded me well and i was got my flight
I have also got web checkin on 19 dec. From goibibo.
Was this information helpful? | 
We understand that you were unable to board 6E-985. As checked, reporting late was the reason that our staff couldn't accept you on the flight. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late; however, as you had reported after the counter closure, our staff could not accept it.
As per our policy, check-in counters closes 45 minutes prior to the scheduled departure. Also, we advise our passengers to reach the airport 2 hours prior to the scheduled departure to avoid any last min hassle. We request for your understanding in this regard.
At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to additional payment of the difference in fare i.e. INR 8774.00/- and re-accommodation charges worth INR 16, 214.00/- which we understand were accepted by you and you duly traveled to your destination.
We are happy to provided you any further assistance or clarifications you need.
We look forward to serving you on-board again.
Regards,
IndiGo Team