[Resolved] Indigo Airlines — fraud at indigo airlines boarding process

Divya_Prakash

from Gurgaon, Haryana

Jan 6, 2018

Address: 201307

Website: www.goindigo.in

Fraud at indigo, i have been checked in and boarding pass issued, flight departure time was 16:00 pm, i have reached at gate number 13b at 15:30 pm sharp, but no one was there and gate was closed, scheduled departure time was 15:50 but i have received sms from indigo that departure time has been postponed to 16:00 pm.

Now, i understand the blunder indigo is doing, they have cancelled another their flight and boarded passengers to this flight at higher rate and made people like us as victim of this fraud by missing the flight.

I need my money back or any alternate flight as soon as possible.

Flight number: 6e 123
Airline pnr: jjzhyh
From: delhi to bengaluru
Email: divya. [protected]@gmail.com
Mobile: +91 [protected]

Regards,
Divya prakash singh

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 7, 2018

Complaint marked as Resolved

Getting fraud calls because of this complaint.

Verified Support

Feb 15, 2018

IndiGo Customer Care's response Dear Sir,

Thank you for taking out time to communicate with us.

With reference to your request, we have investigated the matter and would like to summarize our findings for you.

You were booked to travel on flight 6E- 123 from Delhi to Bengaluru which was scheduled to depart at 1600 hours on 6th January 2018. As you may be aware, a boarding gate for our flight closes 25 minutes prior to departure. Based on our records, you reported at 1604 hours which is 4 minutes past to the departure. Since our boarding gate was already closed for your flight, our staff were unable to accept you for the flight.

We would like to inform you that the seat on the original reservation went vacant and therefore as per policy the complete booking amount gets forfeited.

Adhering to the policy an amount of INR 165 towards no show taxes, comprising of passenger service fee and user development fee, will be shortly refunded to the agency account. We would request you to get in touch with the concerned travel agent to claim the refund amount.

Further, we would like to inform you that we have shared your feedback with the Airport and with the higher authorities.

Regards,
Team IndiGo