[Resolved] Indigo Airlines

[Resolved] Indigo Airlines — fraud

K kuldeepmahe01 from Gurgaon, Haryana Feb 13, 2018

Dear sir/mam This is with respect to my travel by indgo from banglore to jaipur pnr: qbhwvc. I was supposed to board flight at 6:05am indigo but i was stopped by your person at gate 8c due to power bank in my bag. This guy made me stand at counter for 15-20 minutes then lady came and told lets go to counter 33. While going this lady was talking on phone to some of her friend or relative (As i heard her talk) she was walking slowly. I was told by lady on counter 33 that i will miss my flight. This was a total planning of your person at banglore airport. There were so many people same as me standing in queues for getting new flight by paying rs.1000 I felt it wrong. Because we missed flight just because your staff response was slow. Waiting your reply Was this information helpful? No (0) Yes (0)
Mar 17, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 14, 2018 IndiGo Customer Care's response Hi Kuldeep, Thank you for taking out time to communicate with us. We have investigated the matter and would like to summarize our findings for you. You were booked to travel on flight 6E 641 from Bangalore to Jaipur which was scheduled to depart at 06:05 hours on 11thfeb 2018. As you may be aware, check-in for our flight closes 45 minutes prior to departure. We have already notified that power banks / portable mobile chargers, e-cigarettes are allowed only in Hand-Baggage and not in checked-in Baggage. Based on our records, power bank is reported in check-in baggage with which we are unable to load your check-in baggage. As it takes time to get check-in baggage to you again and our check-in counters were closed for your flight till the time, our staff was unable to accept you for the flight. At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport staff offered you re-accommodation as a customer service gesture. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination at the earliest. As always, we were happy to have provided assistance to you and would request your understanding in this regard. We look forward to serving you on board again. Regards, IndiGo Team
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