[Resolved]  Indigo Airlines — ground staff handling of a minor travelling alone

Address: Gurgaon, Haryana, 122002

My daughter took an indigo flight today alone. A cabin crew took her from the airline counter at the airport and left her at the check in without giving her any instructions. My daughter called me up asking what she should do. I then asked her to get in the check in line and get a boarding pass, which she did on her own. The guy at the check in counter also gave her no instructions. She then called me to ask if she should go for security check by herself, i asked her to wait. After her being left alone for about 15 mins, the cabin crew came to get her. She boarded the flight safely, but the ground staff didn't take care of her as they should of a minor flying by herself.. Now i'm worried about what will happen once she lands at bangalore. Will someone help her at the airport or will she be left to herself as it happened at delhi airport.
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Jul 12, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2018
IndiGo Customer Care's response
Hi Shruti,

Apologies for the inconvenience caused. Kindly share the booking reference / PNR number so we may look into this.

Regards,
IndiGo Team
 
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