[Resolved] Indigo Airlines — harassment by indigo staff at dubai boarding point

[Resolved] Indigo Airlines — harassment by indigo staff at dubai boarding point

P Pas Thomas Francis from Mannargudi, Tamil Nadu May 9, 2018

Yesterday 10:20 indigo from dubai, I was harassed and charged extra dhs, the indigo staff forced me to offboard for one kg of excess weight . Even after explaining that my checked in luggage was 23 kg, she forced me to wave my suit my laptop bag and Water bottle which I bought in duty free. This is the first time in my traveling carrier I was insulted in front of all the passengers. ONE OF THE WORST BEHAVIOR BY THE INDIGO STAFF. In no flight they will check the weight of a duty free Water bottle and blazer jacket. And demand for 60 dhs and if I don’t pay she told me I can’t travel. If possible I will inform as many as not to use indigo flight The worst service provider INDIGO Thomas [protected] [protected] +1 photos Was this information helpful? No (0) Yes (0)
Jun 10, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 10, 2018 IndiGo Customer Care's response Hi, We regret to hear about your experience. We would like to inform you that standard baggage allowance is one Hand Baggage weighing 7 Kg which includes Laptop and check-in baggage weighing 30 kg. We have identified that you have 8 kg more than the standard hand baggage allowance and our staff at the counter have charged you only for 1kg excess baggage as customer service gesture. Kindly visit this link http://bit.ly/1Xaz2Ul International Clause-9.2 and 9.4 for more Information. Further, we request for your understanding towards the need of our policy and look forward to serving you on board again. Regards IndiGo Team
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