[Resolved] Indigo Airlines — harassment by staff to a woman while travelling alone first time

[Resolved] Indigo Airlines — harassment by staff to a woman while travelling alone first time

P puran mal agarwal from Kolkata, West Bengal Mar 28, 2018

Todat 28/03/2018 my wife gone to bangalore from kolkata vide flight no. 6e345. She is suffering from spine pain. When she collecting boading pass som weigt about excess in2 kg. Of her food and drinking water after objection she threw her excess weigt but your staff comment on her and laughing. There is no help to guide her for flight if there is no action wii be taken i have to complain aviation minister. Was this information helpful? No (0) Yes (0)
Apr 28, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 28, 2018 IndiGo Customer Care's response Hi Puran, We're sorry to hear you had such an experience with us. Customer service is our utmost priority, which is why your experience is of extreme concern. We have shared your experience with our team on the need for displaying a customer-friendly demeanor at all contact points. It was never our intention to inconvenience you. We'd like to add that whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team
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