Indigo Airlines — Harassment during Luggage check-in at Kolkata and also after landing at destination at Pune on 23rd December,2014

Address: Pune, Maharashtra

Ref.-Confirmed Ticket PNR NO. MYHGHQ / RYEEFD [Attached doc ]Flight No. : 6E 524 Kolkata to Pune for Subodh Ghosh and Sibani Ghosh. Reference to above we like to bring to your notice the unprecedented harassment and Humiliation treated to us by your staff both at Kolkata and Pune as follows:- In check-in counter at Kolkata we were told that the ticket with above PNR No. has been cancelled by someone not known to us in-spite of the fact that we have made Net check-in before.After some argument the officer in the counter gave us a NEW ticket with different PNR NO. : VPZTPD, thus allowed us to board.On landing at Pune, immediately, we were escorted by your staff to your airport office counter and were asked to pay a sum of ₹23078.00 [Attached Receipt], failing which, we cannot leave the airport.On asking, the reason for such payment, they tried to explain us that the money will be refunded to the Booking Agent @ Binil Kumar (thru whom we bought the ticket), and we should claim back the amount from him, and accordingly wrote by hand on the money receipt given to us duly stamped and also saidthat the money will reach the Agent within 3(three)days time.While claiming the amount from the agent, the answer we get that the money has not reached him. Our humble request to you that, why we have been penalized to pay TWICE and when we will be getting amount of ₹.23078, leaving aside the mental torture thrashed on us ( incidentally both o[censored]s are SENIOR CITIZENS)for no fault o[censored]s since we had purchased the ticket by ONLINE PAYMENT. We therefore, request you to look into the matter urgently, so that we receive the extra amount paid to you at the Pune Airport office. We look forward for favorable solution at the earliest. Attached all relevant documents to support the above case.