Indigo Airlines — Harrasment at Airport

Address: Bangalore, Karnataka

My wife and son was travelling to Kolkata from Bengaluru through Indigo airlines on 9 dec 2016(booking ref: CH29GE). They checked in proper time, but reached boarding gate little late compare to boarding time mentioned in the boarding pass but well ahead of the flight departure. They reached boarding gate 6:40 am, flight departure time 6:55am. In stead of one woman travelling with son they denied boarding. Then they charged additional Rs 13000 to avail flight that is also via Bhubaneswar.

This happened to other 8 passengers as well along with my wife. This is totally ridiculous.There was no announcement and wake up call from the airlines. Is this a passenger friendly airlines?

Santanu Das
[protected]@yahoo.com