Hello,
I booked indigo flight through yatra from chennai to kolkata and back for 27th-28th nov. The yatra ref number is[protected] & pnr tenpxg and i was charged inr 5803 for the to and fro journey.
Now i had to cancel my ticket due to an unavoidable situation. The purpose of my journey was to attend the marriage ceremony of a very close friend of mine. Now last week his would be father in law expired which resulted in cancellation of the marriage and likewise i had to cancel my journey owing to this unexpected situation. Now i called airlines (Indigo) directly and explained them the situation and the reason of cancellation. I requested indigo to understand the situation for cancellation and waive the cancellation fees as much as possible. The cancellation ground has been a death which has happened. But they didn't and instead refunded inr 1380 to yatra through which i booked the ticket. Now yatra inturn has also deducted their cancellation charges and i am being refunded only inr 367!!!
Now the question is is that i had a situation where in i am being forced to cancel my tickets due to situational conditions and after paying around inr 6000 i am being refunded only some peanuts!!! Is not there any such clauses for both indigo & yatra for emergency situations. Why cancellations charges are so high in case of any valid cancellation and not out of fun!!!
I would like to raise complaints for both indigo and yatra for toying around with customer sentiments. Was this information helpful? | 
We would want to inform you that cancellation charges would be applicable as per airlines policy as we as a service provider do not have any control on the same, what ever amount we have received from the airlines only yatra service fee is deducted and remaining amount is processed to your account as a refund. Please note there would not be any further refund possible from our side, kindly connect with the respective airlines for any further query related to your refund.
Further any assistance is required please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com.
Thanks,
Yatra Care