[Resolved] Indigo Airlines — I am complaining about indigo staff at igi airport

vinu Nagiyaan

from Jammu, Jammu and Kashmir

Jan 10, 2018

Address: Gurgaon, Haryana, 122050

Website: Indigo

Today i had ticket delhi to lucknow in flight no 6e6612 at 05:35. Becuse of traffic i got late and reached airport 4:45. I requested to staff that i am defence and its very urgent to reach lucknow at time. But staff did not support me even flight was there they took 25 mintus in arguments but did not support. Once i got late in jet airways at that time that staff supported me and understood my problem. But indigo people they were ready to argue but not support. I am in defence and i told them i have to reach on time. Later they took another 2800 rs for another flight which was quite high in campare of online fare means that treatment with passanger just for money. It is very disapponting for me.

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Mar 13, 2018

Complaint marked as Resolved

Verified Support

Feb 10, 2018

IndiGo Customer Care's response Hi Vinu,

Apologies for the delayed response. We understand you were unable to board 6E 6612. As you reported late at our counters for a flight scheduled to depart at 05:35. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. However, as you had reported after the counter closure, our staff was unable to accept you for the flight. As per our policy, check-in counter closes 45 mins prior to the scheduled departure. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. However, at IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you, and you duly travelled to your destination. As always, we were happy to have provided assistance to you and would request your understanding in this regard.

Regards,
IndiGo Team