[Resolved]  Indigo Airlines — I am injured

Website: indigo

Hi,

I cancelled ticket from indigo airlines from kochi to varanasi,
For that indigo charged cancellation fees rs 750 per ticket, that is fine i got agree with that.
But they are not returning the remaining money around rs.4989 saying that they give refund and will add it my indigo credit but i didn't get any chance to fly again and the worst is that they are just asking me to forget the money as it isthere policy while all other airlines gives refunda after cancellation and deducting the cancellation fees.

Please guide how can i get my remaining money back.
Will be very thankful to you.

Regards,
Surendra kumar sahani
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Mar 22, 2018
Complaint marked as Resolved 
Verified Support
Feb 13, 2018
IndiGo Customer Care's response
Hi Surendra,

We request you to get in touch with the reservation made travel agency to initiate the refund.

Kindly let us know in case any further assistance is required.

Regards,
IndiGo Team
 
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