[Resolved] Indigo Airlines — I am not getting boarding pass even I was checked in before one hour

Gkr Krish

from Mumbai, Maharashtra

Address:	Chennai, Tamil Nadu, 600027
Website:	www.yatraa.com

I am not getting boarding pass even i was checked in before one hour. I was giving booking reference to self chechin person of your airlines at 09:15pm and he found no seats available in desktop. So again he gone your office and came back to me, that person told me u can get the boarding pass from our working persons... (Pls confirm with airport cctv regards my conversation with your person)
After that i gone normal boarding line and u people called for mumbai flight persons... Like that, i gone your manager he simply told seats are finished (At 09:30pm) and you choose some other flights or our next flight. But i have to be there in mumbai before 4:00am for next flight to niamey. Why you people are doing such a very bad thinks to me (Not only me other two persons also)
Finally i got immediate own ticket from spice jet with the cost of 20, 456 rs.
I need justice for the issue and good action about my money. Or otherwise i will be make consumer complain to court.

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Oct 23, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2018

IndiGo Customer Care's response Hi,

This doesn’t sound right. Kindly allow us sometime to look into it.

Regards,
IndiGo Team

Verified Support

Sep 18, 2018

IndiGo Customer Care's response Hi,

We are still investigating the matter internally and will respond to you at the earliest.

Regards,
IndiGo Team

Verified Support

Sep 20, 2018

IndiGo Customer Care's response Hi,

We understand that your experience at Chennai airport wasn’t pleasant. Therefore, we have investigated this and would like to inform summarize our findings. You were booked to travel in flight 6E 387 from Chennai to Mumbai, which was scheduled to depart at 2215 hours on 9th September 2018.

Also, we would like to mention here that as per policy, check-in counter closes 45 mins prior to the scheduled departure of the flight. In this instance, you reported after counter closure. We do understand you would want to verify our findings by checking the CCTV footage however, we would like to appraise to you CCTV belongs to airport/relevant security agencies and is not our preview. The usage is primarily for checking on the safety and security aspects of the airport and passengers. We regret we will not be able to get the CCTV footage. Further, we request you to get in touch with the respective travel agency used while making the reservation to claim the refund towards no show taxes. We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,
IndiGo Team

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Comments

digpal singh Bhalla

from Guwahati, Assam

I am currently boarding a flight from Guwahati airport for bangalore. The flight was scheduled to depart at 5:15 but it is 5:15 and boarding hasn’t started yet. No information is being provided by indigo team on how much time would it take and all passengers are standing since 45mins. The flight number is 6E-316.

Digpal Singh Bhalla

IndiGo Customer Care's response, Sep 15, 2018

Verified Support

Hi Digpal,

We understand that there was a brief delay in the departure of the flight and sincerely apologise for the inconvenience caused to you. We understand how delays can impact our customers and therefore we make every possible effort to minimize such delays and offer our customers an on-time and hassle-free flying experience.
Our operations are dependent on various factors which determine our on-time performance like airport infrastructure, runway availability, air traffic etc. These factors can contribute to delays which are beyond our control.
We do understand how inconvenient this could be, but we would highly appreciate your understanding and patience in such situations.

Regards,
IndiGo Team