Indigo Airlines — I need my money back

Address: Kottayam, Kerala, 686141

Sir,

Myself gireesh ks (Indigo member no. [protected]), booked 2 flights through indigo website on 20 may 17 in armed forces personnel category. I tried for round trip option at first, but in that time it was showing booking 2 tickets in this category is not possible (First time faced such a problem, i had booking same earlier). So i decided to book one after another. Booked my first flight from ahmedabad to cochin (Connecting flights no's 6e 879, 6e 683 on 19 aug 17). I got mail from indigo at 12:18hrs that payment initiated (Inr 3298.00), i completed payment through netbanking (Sbi), and i got conformation mail. Then i go for another ticket from cochin to ahmedabad (Connecting flights no's 6e 298, 6e 181 on 09 sep 17). I got mail from indigo at 12:30 hrs that payment initiated (Inr 2736.00), i completed through netbanking. Conformation mail for second booking also received.
0n 19 aug 17 i reached indigo check in counter for check in for my fligt, staff denied to provide my my boarding pass, saying i dont have booking for my flight. I showed my ticket conformation mail, they said i have only one booking form cochin to ahmedabad on my booking reference xeitmt. The staff were saying i have done my second booking in the same pnr. But it was not my fault, i just booked another ticket after completing first booking. I do not modified or cancelled my previous booking. The staff were saying i edited my ticket. I had nothing to do with pnr, there site generate it, how can i edit pnr??? I never got an intimation on cancelling of my flight. I just booked 2 tickets one after another. It was a total harassment from indigo. Its there technical fault and i had to pay high for it. As its very important for me to reach home on 19 aug 17. I had to book another flight on goair for inr 7111.00 (Pnr : bywf4x), which is double the fare of my first booking. As its not my fault, i need the extra spend money back. I putting faith on indian consumer complaint forum for my refund.

Your's faithfully,
Gireesh ks
Kayippurathu
Thekkenada, vaikom,
Kottayam, kerala-686141
Email; [protected]@gmail.com
Phone: [protected], [protected]