| Address: Faridkot, Punjab, 151204 |
With due respect it is submitted that I got a flight booked from KOLKATA to PORT BLAIR with my family six members via INDIGO AIRLINES with PNR MYUFVP through IRCTC.. The time of flight was 06:15 A.M. dated 08/11/2017 from KOLKATA Airport. I Entered the KOLKATA Airport at about 5 A.M. and got my baggage screening done at about 5:10A.M. I have never travelled through any Airlines so I was following commands given by INDIGO AIRLINES employees as such as. Then I was asked to go to a que to go for further formalities. Then I take this que at about 5:20 A.M. and it take me about 30 minutes to reach to counter who did not accept my bags other than hand bags which were already screened and issued my boarding passes. Now with these extra bags I went through security check in which again took my huge time to pass through.Security checkin took almost double time because they did not allow my bags which were already screened and made us to remove some goods. Security checkin also didn’t care for my flight as I was already been late by INDIGO AIRLINES counter .After that I went to The gate no. 25 where another employee of INDIGO AIRLINES did not allow me to enter as my whole family requested to enter the gate still the flight has not taken off yet. All that you can view through CCTV footage which will clear you about my misguidance and disappointment and great harassment of my whole family. I got my flight missed then being in time instead.
Now my questions are
1. Why the Barding counters took so much time for the small queue.
2. Why my bags were not submitted other than hand bag.
3. Why my boardings passes were issued if I was not able to travel with this flight .
Then I got booked my flight with JET AIRWAYS next day to PORT BLAIR which took 37227 rs . Meanwhile all this happened due to Ignorance and misguidance of INDIGO AIRLINES faculty members which lead to monitory loss and a great disappointment and harassment of my whole family.
Now Sir you are requested to please file my Complaint agiant INDIGO AIRLINES and make my Full Payment refunded which I then had to spend with JETAIRWAYS about 37227rs.
ENCLOSURES.
1. Boarding passes of my whole family.
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again same reason why your counter que took the huge tiime time to issue my boarding passes.
At the outset, we sincerely regret the experience you had. We have investigated this matter internally with our concerned team and would like to summarize our findings for you.
You were booked to travel on flight 6E-972 from Kolkata to Port Blair which was scheduled to depart at 06:15 hours on 8th November 2017. As you may be aware, boarding gate closes 25 minutes prior to the scheduled departure time. As checked due to multiple departures for the day we were facing high passenger traffic on our counters. Our staff tried their best to expedite the procedure to maintain flight schedules, hope you would understand. However, it is pertinent to note that reporting on-time is the passenger's sole responsibility and you have reported at ¬05:55 hours which is 20 minutes prior to the departure. Also, we strongly advise our passengers to reach the airport 2 hours prior to the scheduled departure to avoid any last min hassle. As our boarding gates were already closed for your flight, our staff was unable to accept you for the flight.
Nevertheless, we believe that this could have been handled in a better manner. We have shared your experience with our team. It was never our intention to inconvenience you. In addition to it whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision.
We hope that you will understand the need for our policies and see this matter in the right spirit.
Regards,
IndiGo Team