[Resolved] Indigo Airlines — in flight service

[Resolved] Indigo Airlines — in flight service

A ASHIT DUTTA from Kolkata, West Bengal Mar 4, 2018

I'm a frequent flyer in this route. Last monday (26/02/18), i was travelling in flight no. 623, seat no 19e, pnr rhemfn departing kolkata at 6-45 am.in course of the journey suddenly i started feeling extremely uneasy. I was sweating profusely and was about to faint. I pressed the caller button several times but none o[censored]r air hostesses came to my help. Thank god, the symptoms subsided after some time. I then needed a glass of water to feel comfortable but none was available. Should i have to believe that ur service standard has deteriorated? Next time i'll have to think twice before choosing indigo flight. Was this information helpful? No (0) Yes (0)
Apr 5, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 05, 2018 IndiGo Customer Care's response Hi Ashit, That shouldn't have happened. Please share a convenient time so we may speak to you on this at the earliest. Regards, IndiGo Team
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Comments

Nikita Panjwani

from Mumbai, Maharashtra

Mar 5, 2018

I usually carry on hand bag but for the 1st time I opted for check in baggage, n guess what I was astonished at?
My purse and a spare mobile was inside my bag and when I got my bag back my purse was empty and there was no sign of my phone.

Is this the way u serve ur customer? Worst experience ever

IndiGo Customer Care's response, Mar 6, 2018

Verified Support

Hi Nikita,

We regret to hear about your experience. This is certainly not as per our standard. Further, we believe that our customer relations team have assisted you in regards to the raised concern.
Let us know in case any further assistance is required.

Regards,
IndiGo Team