[Resolved]  Indigo Airlines — inconsiderate and inhospitality

We were a family of four with two daughters one 7 and other a teenager. The ticketing boy at kolkata insisted to see them before making the tickets. Fine. We had to wait for almost an hour, with minimum seating arrangement at the boarding gate, we had to stand all the while. Some with kids and even patiens nobody bothered to see the inconvinience or even give any information as to what or why, though the staff were there and on mobile.
So far so bad. Once in the flight we were surprised to find that after seeing in person, our seats were all scattered in centres. Four o[censored]s in four centre seats meaning my 7 year daughter in between two unknown men, my teenager too in between two unknown men and we parents on the other side. We talked to the airhostess who could do nothing to help. The flight being an evening flight, late by an hour, i was panicked if the lights were out. Why do we need to waste so much time energy and money for glorifying asifa or her sufferings, if we create them deliberately... Unfortunately no passenger would leave their seat, we pleaded for atleast one. They chose to converse to person across the aisle, not to be besides... How unhelpful, inconsiderate and plastic hospitality and the smile of the service. The airhostesses are more salesgirls than anything else. To hell with girl power and sukhad yatra. Airhostess and other staffs were better off without these costly hospitality courses and styles. Looks like all rules and good manners are expected and burdened on the consumers only. While the staffs are unhelpful, ill mannered and threatening on security and theft. Please do something. Awake and get out of the plastic mind. It is more dangerous than the plastics in hand.
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Jun 2, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 02, 2018
IndiGo Customer Care's response
Hi Smarita,

We understand that your experience at Kolkata airport on 21st April 2018 was not up to your satisfaction.
We wish to mention that seats were assigned on the basis of availability. Also, you may opt for web check-in to select your preferred seat till 2 hours prior from the scheduled time of departure. However, we certainly put focus on displaying customer service skills at all times during the conversation with the passengers, thus we realize that there is certainly a scope of improvement. We would like to assure you that we have shared your feedback to ensure that the concerned staff member is counselled to be extremely courteous, responsible and sensitive while assisting passengers. Please be assured of our constant endeavour to provide a hassle-free experience to our esteemed passengers.

Regards,
IndiGo Team
 
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