Indigo Airlines — Inconvenience caused by indigo airlines

Address: Bangalore, Karnataka

This is to bring to your kind notice that on 27th April 2014. I booked indigo flight 6E-126 (ticket no – ZE5L4E-1 & ZE5L4E-2 through Yatra.com) from Bangalore to New Delhi at 7:50 AM. This is my first flight experience, where I standed in the queue from 6:55am and didn’t get any alert from your staff regarding the last call. At last when I reached to the counter it was almost 7:15am. The boarding pass was not given by your staff where they told me that i was late which wasn’t the case .when we requested them continuously by wasting our time at last they told me that booking got closed, we can’t provide the boarding pass now. No proper service was provided to us. Ground staff was very rude, and the duty manager on (morning shift) argued unnecessarily and wasted my time further and shamelessly told me to complaint and escalates this issue. when I requested them to refund some amount to the next flight but they didn't helped us. But we have to go on that day (no other way other than booking new ticket ) so I booked ticket from your (Indigo) counter for the next flight which costs me around Rs 22, 760 (for 2 tickets) and where it was at 9:40am. This was a really terrible and horrifying experience for me and it caused a lot of stress and mental pressure. We are requesting you to kindly refund my money. & with regards Madhu S mail : madhu.[protected]@gmail.com