[Resolved] Indigo Airlines — indigo airline: luggage received in damage condition

Shashank Gaurav

from Bengaluru, Karnataka

Apr 7, 2018

Website: www.goindigo.in

PNR : OECRVJ
FLIGHT FROM : Patna to Bangalore.
Date: 3rd April
Ph- +[protected]

Hi,

I am a frequent flyer and always prefer Indigo Airlines. At Patna Airport, I gave my luggage in good condition but received it in damage condition at Bangalore Airport. When I checked with Indigo Team available at Airport to raise complain, they asked me check with some guy who was not available at that moment and since I was in rush I could not raise a complaint at that time.

Since I bought this luggage recently and received it in damage condition from Airline side, I want you to get me new luggage of same model for this.

I have attached the pics for the same. Hoping to hear form you soon.

+4 photos

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May 10, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

IndiGo Customer Care's response Hi Shashank,

We regret to hear about your experience. As per our investigation, the case was not reported at our arrival customer service desk due to which are unable to take this any further. As per policy, all cases of mishandled bag needs to be reported at the destination airport in order to assist the passenger. However, we have taken a due note of your comment on our services and have shared your experience with our airport teams to further review and to ensure baggage delivery as per the standard practices.

Regards,
IndiGo Team

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Comments

Purushothama Mnp

from Bengaluru, Karnataka

Apr 8, 2018

Indigo Airlines — indigo airline: luggage received in damage condition

N Purushothama on Apr 8, 2018 Submit a Complaint
PNR : PCWH7Z
FLIGHT FROM : Dibrugarh to Bangalore.
Date: 6th April
Ph- +[protected]

Hi,

I am a frequent flyer and always prefer Indigo Airlines. At Dibrugarh Airport, I gave my luggage in good condition but received it in damage condition at Bangalore Airport. When I checked with Indigo Team available at Airport to raise complain, they asked me check with some guy who was not available at that moment and since I was in rush I could not raise a complaint at that time.

Since I bought this luggage recently and received it in damage condition from Airline side, I want you to get me new luggage of same model for this.

I have attached the pics for the same. Hoping to hear form you soon.

indigo airline: luggage received in damage condition

IndiGo Customer Care's response, Apr 9, 2018

Verified Support

Hi Purushothama,

We regret the inconvenience caused to you. As checked, our customer relations team is already in touch with you in regards to the raised concern.
Kindly let us know in case further assistance is required.

Regards,
IndiGo Team