[Resolved]  Indigo Airlines — indigo airlines and it's staff's behaviour

Address: 411060

Website: Indigo Airlines

We had booked our tickets from pune - bbsr - pune 3 months in advance to avail cheaper fares. Our forward journey was hassle free via hyderabad and we had sufficient time to board our connecting flight from hyd to bhubaneswar. However, our return journey was trouble some as we ended up travelling 12 hours to reach our destination and ended up paying extra fares.
We got a call 2-3 days before our scheduled departure from bhubaneswar about the reschedule of flight from bbsr to bangalore from 20:50 on 5th may to 21:15 on 5th may. My grandmother who is 83 years age was also travelling with me. We reached on time and got our boarding passes for connecting flight as well and staff was helpful to assign good seats to her. I was very impressed with staff's initiative and felt so happy. My parents were also travelling with me, but their seats were on 25th row. We had our connecting flight departure for 00:10 from bangalore. We asked that will we have sufficient time to board connecting flight and the person said yes. We had not taken any wheelchair assistance as my grandmother still walks and the airport's we have travelled are easily accessible. But to my contrary when we reached bangalore airport at 23:10, things were different. When flight landed, there were a couple of misses from your airlines.
1) there was exit from front door only. My parents seated on 25th row could not come out until all passengers seated infront were out.
2) there was no announcement on board for passengers having connecting flight to come front so that their flight is not missed. This is not something new. It used to be announced earlier.
3) we have never been to bangalore airport, so were not aware it will be so big and trouble some to reach for domestic transfer and that too with my grandmother. This should have been advised as an initiative by airlines to ask for wheelchair assistance considering the fact that a senior citizen is travelling.
This should be basic courtesy or an initiative to help any senior citizen travelling.
Unfortunately, we could not report to boarding gate on time and we missed our flight and were stranded in bangalore airport in midnight.
Air hostess made us walk back again to booking counter telling that you will be given next available flights boarding passes without any extra cost (Again a big lie) and that she has spoken to their department and we will be assisted and disappeared after that.
We went to booking counter of indigo and there was no one in counter and then we approached the check-in counter stating our problem and she again diverted us to booking counter where there was no one sitting. Later, when she called up on a number, someone came.
She was not informed anything about our flight miss. We detailed her and then she called someone for enquiry and told we have to pay additional charges for rebooking.
We called the manager of indigo not sure if he was a manager as he was rude enough in his talking and told that he had made 5 of his staff stand in arrivals, and to our surprise we didn't find even one.in the entire airport all 4 o[censored]s were blind and saying lies that we didn't see even one. Very bad behaviour of your staff and no assistance, changing commitments made a few mins back. I am really disappointed with this airlines and its staff being a frequent traveler..
We are not from high society that we can afford extra charges or rather any middle class people can afford these extra charges due to irresponsible behaviour from airlines.
This is not only my concern but several other friends or travellers who face this hassle in bangalore airport or any other connecting flights.
We were charged rs 12800 for boarding next available flight.
How irresponsible you can be as humans towards a senior citizen who was awake an entire night and she became ill because of this. She had high bp and sleepless night and severe backache.
Is this what we expect as citizens of india? Is this the country we are growing in where there is no place for humanity and all are only running after money.? Shameful and ridiculous is what i can say.
Please think about it being a human first and what you are running the company for and what you are doing as an individual.
I want this message to be reached to your seniors in management and owners that what we as end users are facing in day to day life.
What was my grandmother's fault that you made her awake an entire night? Is this her age?