Indigo Airlines — Indigo airlines harassments

Address: 560010

Website: www.goindigo.in

It’s all about the very unpleasent and weird experience we had with indigo when we were about to fly from bengaluru to new delhi.
Four o[censored]s had planned well in advance to travel from bengaluru to new delhi and back. Hence had opted for round trip and booked tickets through the cleartrip website.
The main intention of early booking was to save our cost of travel.
The date of travel was on 10th may 2016 to delhi from kempegowda international airport, bengaluru on 6e 816. Our pnr e721tc & t7v8ts.
Previous day of travel we had checked in the flight, selected seats and obtained boarding passes online.
The flight 6e 816 was at 5.05 a. M. On 10th may 2016. We were there in the boarding queue by 04.15 a. M. As our check in was done we were confident of boarding the flight.
Surprisingly, the staff announced that the boarding is completed and no further boarding shall be allowed. We were along with about 40 passengers for different flights who were not allowed to travel in spite of having boarding pass in hand. There was no clear communication from the staff. We were told that 3 o[censored]s can board except the one who has to carry luggage in the next available flight. After couple of minutes we were informed that boarding time was completed and nobody is allowed to board and asked us to make further arrangements.
There were more than 40 passengers approx for different indigo flights who have become culprits of this same issue and i was the only one who has raised voice to enquire what’s happening actually.
We were not in the position to drop the tour and finally this fraudulent incident has forced us to book another flight by paying rs. 16, 756/- instantly.
We are frequent flier of indigo flights. Because of traffic problems many times we have landed up in boarding the flight even 30 minutes prior to the departure of the flight.
We were on time in the queue and the indigo staffs did not guide us properly which amounted to a loss of money and mental harassment in the early morning.
I hold complete staff of indigo and the company responsible for this financial loss, mismanagement and mental harassment.
I claim an amount of rs. 50, 000/- as damage caused financially and mentally.