Details of the issue:
On 3/03/2018 i had to board the flight from delhi to mumbai at 10.25pm. Pnr no: b94kjv. Unfortunately i reported to the check in counter at 9.45 i had 40 mins time to board the flight but the officials said no. I have called and checked with indigo but they said since you have reported late you were not allowed as the counter closes 45 mins before the departure. It was an emergency and i had to reach to mumbai asap, but because of their ignorance and unhelpful behavior had cost me lot. Now they are arguing with their policy but i can see the policy violates some time. It was my hard income money and they simply took. Because of this, i missed an important meeting and your people refused to help us in any way. Since i did not have any other choice, i had to rebook the tickets in your next flight at 4.55 am with extra huge cost!!!
Do you really pay any compensation to the passengers, if there is a delay in flight from indigo??? Time to think. Because if i can pay you 5k for 5 mint late then there should one law also to give compensation to passengers in flight delay.. I feel, now i am claiming the full refund with compensation.
Due to this unhelping nature now a days many passengers are losing a lot.
However, today’s experience has put me into situation where in i would think twice before selecting your carrier for flying again & also recommending our friends.
Your urgent assistance would be greatly appreciated.
Mob no - [protected]
Thanking you,
Sunny tyagi Was this information helpful? | 
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