[Resolved] Indigo Airlines — indigo did not allow 2 o[censored]s to fly in a group booking of 10 members

[Resolved] Indigo Airlines — indigo did not allow 2 o[censored]s to fly in a group booking of 10 members

P pssudhi from Mumbai, Maharashtra Feb 8, 2018

I have already given a complient on november 10th 2017 regarding the subjected matter. I had a group booking from delhi to cochin in 7th november 2017 in indigo flight. The booking referance no is niim5e. We have a total of 10 passangers including my aged mother two kids and 2 infants. The flight time was 21.05 and we have reached the boarding point at 20.30. But the airlines authorities adamantly denayed our travell. After repeated request they allowed the travel only 8 passengers. Myself sudhish kumar p s and dipin g were blocked in the airport and with all these co passangers lagauages. My aged mother 2 children and 2 infents along with 3 ladys were travelled from delhi to cochin via trivandrum firstly. Non one was there for helping them through out their travel. My family was very much affried and they are travelling in the first time. Our home is some 80 km from the cochin airport. I was also in a dilama that how they reach and how can they manage taxi and reach home. This made panic situation to all the members and got civious mental stress even to younger kid and mother. How the airlines can denay only 2 passengers fly in a group booking. We have already done the web checking before we reach the airport. That time your staff one mr. Gourav was attended us and he has agreed both o[censored]s can fly next flight and he said he will do the arrangement. After that he also left and nobody was in position to give a proper replay. Later on they asked 30k each ticked charge for next day along with 17k lagguage charges. How can we give these much amount, this was actually the airlines mistake. So both o[censored]s stayed in delhi for two days to get a econimic rate. This cause again hotel charges and other expences. Two days unnessary leave also taken for this purpose. We have lost rs. 30 k along with two person 2 days leave. So we need a decent justice from indigo airlines. We can provide all the bills and documents for supporting this concern. Regards, Sudhish p s Panthalamthottiyil, Kallara s po Kottayam Kerala [protected] Was this information helpful? No (0) Yes (0)
Mar 17, 2018 Complaint marked as Resolved Verified Support Feb 14, 2018 IndiGo Customer Care's response Hi, We are sorry to hear about your experience. We can understand your trip didn’t go as planned. We would like to inform you that as per policy, check-in counters closes 45 mins prior to the scheduled departure time and in case of web check-in passengers need to check-in their baggage before the closure of check-in counter. As passengers reported after the closure of check-in counter for the flight scheduled to depart at 21:10 hrs and your luggage was not check-in that was the only reason our staff couldn’t accept the passengers on the same flight. At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, but unable to do baggage check-in our airport team allowed 8 passengers to board the flight and other left with check-in baggage and offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges. Further, you can claim no show taxes refund for 2 passengers i.e. all statutory taxes which is User Development Fee & Passenger Service Fee by clicking on this link http://bit.ly/2aUXQxd.. As always, we were happy to have provided assistance to you and would request your understanding in this regard. We look forward to serving you on board again. Regards, IndiGo Team
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