[Resolved]  Indigo Airlines — indigo flight ordeal of 6e495 mumbai - chandigarh

Website: www.goindigo.in

Passengers : (detailed annexure of tickets)
Vijay Parthasarathy
Ria Vijay
Sayali Vijay
Leena Bhatt
Samar Bhatt
Satya Bhatt
Riya Bhatt

We faced an untimely and unscheduled delay of flight which was supposed to depart from Mumbai at 9.20 AM and finally left at 11.35 AM to Chandigarh . While the check in and security were all completed the flight was delayed at last moment . The issue of delay while causes significant inconvenience it was the reason of delay and handling of passengers which created the issue. When enquiries of the reason for delay the indigo staff mentioned of an overnight incident at Hyderabad airport which had created ripple effects on the connections. While this could so be the reason they maintained they were trying to create alternatives for a flight which finally failed . The line of reasoning is unacceptable as the airlines had sufficient notice of the delay which they chose to hide from the passengers with an attitude of we are the "kings" and passengers have no choice. Simple procedures were not followed -
1. Advance intimation of delay
2. Immediate arrangement of refreshments . It finally came in after the ground staff realised the growing impatience of travellers
3. Tying up with co-air to help at least the elderly and families with emergency and moving them to an earlier flight

Our own plans of travel had to be altered as we were planning few visits before going to shimla . In every contract both parties should have equal rights - so why should an airline be left scot free for not only delay of flights but also the post handling of situation . Will me or my family be accepted if we turn up 15 mins before a flight ? Will we get a free arrangement to next flight . Why should the airlines not pay up for their mistakes .

My return flight was too with Indigo on 31st March 2018, customer service calls me on 30th March saying that Chandigarh runway is closed and all flights are cancelled for 31st March. With 3 kids I have to make my way back all over from Shimla to Delhi via road.

Our only solace was sorry but sadly it doesn't help when we face both mental and financial harassment . We would like to pursue this matter in respect of all the passenger for Indigo (PNR and Signature has been attached for your persual) and seek adequate compensation

My return flight details below.

IndiGo Flight 264
1 Apr-Confirmation no. SFTB7Q
Chandigarh IXC- Mumbai BOM
12:10