Hi gaurav & indigo ceo and indigo directors,
You are completely escaping and hiding... Like
In my recent previous mail, i have clearly mentioned that your web - check-in was not working and in turn i missed the flight...
And hence it is complete responsibility of indigo to return the money and through offers and discounts in future flights to cover complete 4200 rupees...
Note that in your below mail, you are not at all taking about web - check-in issue... You are completely escaping and hiding.
And it indicates how loyalty you and your company... It is very shame to indigo...
If indigo won't offer of amount 4200 rupees to me then
If indigo, won't return my refund or discount offer to cover 4200 rupees then
1) i will never travel through indigo in my remaining life
2) also indigo is fully cheating me, and hence i will publish my bad experience in social websites
3) legal move on indigo since your web-check-in is not working and you are fully responsible for to return 4200 to cover fully through discounts
4) i am cursing indigo, to go huge loss in coming quarters and will close through bankruptcy
5) also i am cursing the indigo management and partners to go huge financial loss in their personal life.
- ram gantasala - [protected]
=
On thu, sep 7, 2017 at 2:12 pm, indigo customer relations wrote:
Dear mr. Gantasala,
Thank you for writing to indigo.
At indigo, we maintain complete transparency and inform our passengers about the counter closure time before confirming the reservation. The complete information is mentioned on your itinerary as well.
It was not possible for our staff to accept any passenger at the time you had reported at the check in counter.
While we always try to provide assistance to our passengers who arrive late, we would request your understanding to the fact that our operations are regulated by various factors which are beyond our control and it is for this reason we need to maintain our schedules accordingly.
Our endeavor has always been to accept our esteemed passengers on their booked flight, however, this effort is based on lot of factors.
Adhering to our policies, we are in no positon to provide you with any refund.
We remain committed towards offering you the best of our services at all times and look forward to assist you with your future travel plans.
Thank you for choosing indigo, we look forward to serving you on-board.
For reservation, fares and schedule information you can contact our 24 x 7 call centre at [protected] or visit our website www.goindigo.in.
Once again thank you for communicating with us.
Best regards
Gaurav singh
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
P +[protected]
W www.goindigo.in
— original message —
From: raman. [protected]@gmail.com
Received: 9/7/2017 1:38 pm
To: [protected]@goindigo.in; customer realtions; customer relations; customer relations; customer relations.; customer relations..; [protected]@goindigo.in
Subject: re: fw: your indigo itinerary - ci832r - serious action on indigo - i need to talk with indigo ceo crm:01426218 fully lieing
Hi gaurav and indigo team,
You are completely lieing... I tried multiple times to do the web check-in, but it is completely failed to open...
It is complete responsible of indigo itself to return my complete money..
It is always bad habit of indigo to miss the people and reach 30 mins early to destination and same thing happened on that day..
If indigo, won't return my refund or discount offer to cover 4200 rupees then
1) i will never travel through indigo in my remaining life
2) also indigo is fully cheating me, and hence i will publish my bad experience in social websites
3) legal move on indigo since your web-check-in is not working and you are fully responsible for to return 4200 to cover fully through discounts
4) i am cursing indigo, to go huge loss in coming quarters and will close through bankruptcy
5) also i am cursing the indigo management and partners to go huge financial loss in their personal life.
- ram gantasala - [protected]
=
On thu, sep 7, 2017 at 12:57 pm, indigo customer relations wrote:
Dear sir/ ma’am,
Thank you for writing to indigo.
With regards to your mail, we would like to inform you that, at indigo, we close the check in counters 45 minutes prior to the scheduled departure time of the flight. This information is also mentioned on the itinerary sent on confirming the reservation.
We try our level best to accept passengers reporting past the scheduled reporting time, however, on 3rd september, 2017, it was not possible for our staff to accept you at the time you had reported at our counters as the counters of 6e-6417 from delhi to kochi were already closed.
We strongly recommend our passengers to report at the airport at least 2 hour prior the scheduled departure time to enjoy a hassle free boarding experience.
It is not just a matter of printing a boarding card or accepting a passenger, once counters are closed the load sheet needs to be amended, head count has to be changed, baggage (If any) holds also need to be re-opened to accommodate any addition which may further hamper the operations.
Moreover, had there been any possibility, our staff would have accepted you for the flight without any hesitation as we always try to accept the passengers reporting past the scheduled time, however, this effort is based on lot of external factors.
We would like to inform you that the seat on your went vacant and therefore as per policy the complete booking amount gets forfeited. However, an amount of inr 743.00 towards no show taxes has been processed to the travel agency account which was used for making the booking.
Also, this is to inform you that our website is working perfectly fine and we are unable to locate any error at our end. We would request you to kindly share the screenshot of the error for enabling us to investigate the issue with our it department.
Further, we do not accept the payments over ivr using diners club cards.
We request your kind understanding on the need for our policy and look forward to serving you again.
For any assistance, please feel free to write to us.
For reservation, fares and schedule information you can contact our 24 x 7 call centre at [protected] or visit our website www.goindigo.in.
Best regards
Gaurav singh
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
P +[protected]
W www.goindigo.in
From: ramanjaneya setty gantasala [mailto:raman. [protected]@gmail.com]
Sent: sunday, september 03, 2017 3:24 pm
To: indigo; corporate
Subject: re: your indigo itinerary - ci832r - serious action on indigo - i need to talk with indigo ceo
Hello, very worst service by indigo.
1.
I reached hyd airport at 1.15 pm and i don't have check-in luggage also. Nearly 40 mins available. But still your team is not allowed me to travel. Your manager abdul sattar is very badly spoken. Indigo should remove him from the job. Also
2.
Also your website web is not allowed me to do the web check-in which i was tried at 11.30 am even after paying the pending amount. Also
3.
Also yesterday indigo is not allowed to accept the diners - club card through ivr when i am trying to pay difference of amount through customer care help.
So indigo is fully responsible for the loss of money along with my valuable time
To reach airport, spent 700 rupees. So total of 3500 + 700 = 4200. Along with valuable time lost which i can't measure.
If indigo, won't refund complete amount 4200 within, 72 hrs then i will be starting a website 'donot-travel-indigo.com which will collect the feedback of indigo travellers who experienced badly by indigo.
So shortly i will create the website
'donot-travel-indigo.com to collect the bad experience of the indigo travellers if i won't receive 4200 cash immediately.
Pls forward this email to ceo.
Ram gantasala
[protected]
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