[Resolved] Indigo Airlines — Indigo ruined my honeymoon trip

[Resolved] Indigo Airlines — Indigo ruined my honeymoon trip

K krushp Oct 30, 2014

It was my first & worst experience of my life. I called Indigo reservation to book the package for my honeymoon trip & because of wrong information entered by Indigo agent while creating the itinerary; I couldn't go for my honeymoon trip. I called in the morning on the day of my trip for the reservation and flight confirmation and call center agent confirmed that everything is OK and flight is on schedule. When I found out that itinerary had a wrong date, I called Indigo call center right away and asked the agent to have person (who created my itinerary) call me back but no one called back. I called back again next day and talked to Beni and explained him everything and asked him to verify call records as Indigo do record calls but Beni only checked emails history stating there is no mention of October month in emails. More importantly no one from Indigo contacted me to confirm my trip status. To cross check the reservation date with Taj Hotel, I called Taj and I was told that reservation is from 21Oct till 25Oct. Indigo really messed up & more importantly ruined my honeymoon trip plus 80, 000 INR went in water. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Nov 01, 2014 Updated by krushp I have called Indigo package reservation group to talk to manager but everytime i get response that manager is not available please call back after 2 hours or manager is busy with something else right now and that he will give a call back in an hour or so... but no call back from the manager. First this is unprofessional and second it is unacceptable. Also one of my friend told me that if you don't board the flight, Indigo personnel at airport usually call to inform why flight is not boarded but I haven't got any call on 21st September. It seems like Indigo is completely neglecting my complaint and not putting any efforts to resolve the issue. Let's see when manager one hour will come to call me back and if Indigo complaint department is looking at this, I would like to tell them that I am not going to let it go like this even if I have to go to the court because Indigo ruined my honeymoon trip, my time and more over my money. I need my money to refunded and more over the reimbursement for ruining my honeymoon trip and charge for taxi (both ways). When I had to make the payment for the reservation, Indigo personnel used to call me or email me for follow up on the payment until they got the payment but now nothing, no calls no follow ups...
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