Indigo Airlines — Indigo served hot boiling water and burnt customers mouth and tongue.

Address: Chennai, Tamil Nadu

I narrate the harrowing experience on INDIGO airlines me and my friend underwent on CHN-DELHI-JAIPUR sector on 4th MAY. 1 Flight departed late, that was the least of the troubles to follow. 2 I asked for water and was served at 5 pm in the aircraft after taking off at Chennai. I open the flask at 9 pm after landing in JAIPUR and drank it straight . IT WAS SCALDING HOT. I was gasping for breath, mouth scalded. I had never asked for hot water, just plain water to drink.. I never expected to be served boiling hot water still steaming after 4 hours ! Such was callous indifferent attitude of the hostess, no mind application. 10 days after the incident, I she still cannot taste food.. taste buds burnt.. I was reminded of classic Mc Donalds coffee consumer case in USA in which US $ 640, 000 was awarded including punitive damages for serving coffee scalding hot which spilled on the customer. This is an identical case. 3. Indigo staff are extremely rude.. ground staff as well as the glorified servant maids in flight.. You ask for a glass of water .. the request is met with such indifference, you're lucky if you are served after half an hour.. They exhibit cold, impersonal, condescending attitude towards passengers.. don't even make eye contact when you ask for some service. 4. My friend and I who were travelling together got seats allotted ten rows apart. We had to request a fellow passenger to shift seats. You request an aisle / window seat with ground staff, you're sure to be allotted a middle seat. TRY IT. INDIGO ground staff have perfected customer dissatisfaction to the level of art. 5. All over India, many passengers are complaining, they have been offloaded and had miss the INDIGO flight though they checked-in at the counter well in advance.. only because by the time they reached the counter after waiting in the queue it was slightly below the 45 minute cut off. This is happening with alarming frequency at all airports at INDIGO counters. INDIGO insists they are on time.. VERY RUDELY ON TIME.. AVOID INDIGO Airlines like PLAGUE...