[Resolved] Indigo Airlines — indigo staff responsible for passenger missing flight

[Resolved] Indigo Airlines — indigo staff responsible for passenger missing flight

K komaljalan Apr 23, 2018

Passengers were in the security line. It was too long. They tried to talk to the person on gate to help them get in early. But then the indigo person at the gate told them that there is no need to hurry, other passengers for the same flight are in queue, so there is no need to hurry. Infact the passengers were sent behind in the queue. Then when the passengers reached the gate, they were told flight has left. This is extremely bad on indigo's part since they told passengers that there is sufficient time, and then knowlingly departed the flight, while the passengers could not get to the gate. We would like to see the cc tv footage recording to prove that indigo was responsible for the passenger missing the flight. Flight: 6e 623 Date: 23 apr 2018 Pnr: xleqpe Was this information helpful? No (0) Yes (0)
May 24, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 23, 2018 IndiGo Customer Care's response Hi Komal, We regret the inconvenience caused. We would like to inform you that in case of long queue at counter our team tries to expedite the procedure. While we understand your sentiment, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Also, we advise our passengers to reach the airport at least 2 hrs prior to the scheduled departure to avoid any last min hassle. Based on our records, passenger reported at 06:31 hours for the flight scheduled departure at 06:50 hours. Since our check-in counters were already closed, our staff was unable to accept passenger for the flight. At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help to reach the destination, our airport team offered to accommodation in the next available flight, subject to payment of applicable charges which was accepted by the passenger. Further, we have noted your experience to the avoid the reoccurrence of such incidents. Please be rest assured that we try our best to assist our passengers in best possible manner. Regards, IndiGo Team
1 Comment	Share
Submit Close

Related IndiGo reviews

View all 5623 IndiGo Reviews

Comments

05109slayer

from Gurgaon, Haryana

Apr 23, 2018

Booking Ref: RFI1XT
Passengers: Akash, Shipra and Adyasha (Infant)
Date 25.02.2018
Booking ID[protected]
Date of booking : 22.12.2017

"I cancelled the ticket of my daughter Adyasha (Infant) at the Lucknow airport and your personnel told me that i would be getting full refund.

However I have not received the same.

Please reply.

IndiGo Customer Care's response, Apr 23, 2018

Verified Support

Hi,

As checked, our customer relations team has assisted you in regards to the raised concern. kindly write to same mail ID for further clarification on this.

Regards,
IndiGo Team