[Resolved] Indigo Airlines — Indigo were not ready to refund

R

rajnish_dhawan

Address:

Indigo Airlines

Dear Sir, I have booked my flights having PNR's VIR4JM(credit shell Rs12000.00) and YJD72J(credit shell Rs 6897.00).Due to covid-19 I am unable to travel anywhere in india and abroad.I have requested many times to your management of Indigo to refund my full money but till now i did not get my refund. Every time they told that u r not eligible to refund.Now the supreme court has also clearly ordered on 01/10/2020 that the money should be refunded to the customer.So I requested them to refund my money (Rs12000.00+Rs 6897.00) as soon as possible. but they refused.Kindly do the needful action as soon as possible.
Regards, Rajnish Dhawa

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Aug 7, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2020

IndiGo Customer Care's response Hello, Mr. Dhawan,

As checked, your full refund has been made to the initial source of payment for both the PNR's from our end on 24th April and 15th May. Please check.

Regards,
Team IndiGo

Oct 16, 2020

Updated by rajnish_dhawan you are absolutly wrong because no full Refund is made only partial refund is made.For your kind information remaining amount of tickets VIR4JM 12000.00 rupee and for ticket YJD72J rupees 6897.00 are still in credit shell.Anything else???Dear Sir before replying u must cheched carefull then only u should reply.Kindly refund my rest amout 12000+6897=18897.00 rupee.Is that clear.I am waiting for my refund.

Regards,
Rajnish Dhawan

Oct 16, 2020

Updated by rajnish_dhawan you are absolutly wrong because no full Refund is made only partial refund is made.For your kind information remaining amount of tickets VIR4JM 12000.00 rupee and for ticket YJD72J rupees 6897.00 are still in credit shell.Anything else???Dear Sir before replying u must cheched carefull then only u should reply.Kindly refund my rest amout 12000+6897=18897.00 rupee.Is that clear.I am waiting for my refund.
supporting documents are attached for your reference.

Regards,
Rajnish Dhawan

Verified Support

Oct 25, 2020

IndiGo Customer Care's response Dear Mr. Dhawan,

We would like to inform you that the refund has been initiated from our end towards both the PNRs on
16th October and the amount will be credited in 3 weeks in the original mode of payment. We request your patience.

Regards,
Team IndIGo

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Comments

R

rajnish_dhawan

you are absolutly wrong because no full Refund is made only partial refund is made.For your kind information remaining amount of tickets VIR4JM 12000.00 rupee and for ticket YJD72J rupees 6897.00 are still in credit shell.Anything else???Dear Sir before replying u must cheched carefull then only u should reply.Kindly refund my rest amout 12000+6897=18897.00 rupee.Is that clear.I am waiting for my refund.

Regards,
Rajnish Dhawan

Reply

IndiGo Customer Care's response, Oct 16, 2020

Verified Support

Dear Mr Dhawan,

We would like to assure you that we have now initiated a refund of the said Credit Shell amount to the primary mode of payment for both the mentioned PNRs but the refund may take up to 3 weeks to reflect in the respective account. We'd appreciate your patience.

Regards
Team IndiGo

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