Indigo Airlines — inhuman behaviour n harassing customer

Address: Darjeeling, West Bengal

Dear Sir, My wife was travelling from bagdogra to Mumbai with an infant.The PNR number is P3ECML.as per the indigo rules, she was carrying 15kg as checking luggage n 7 kg as hand luggage for herself n the baby each.The hand luggage was made in one bag so that she was carrying a baby.on the ticket counter she requested the staff to submit the hand baggage as well.The manager started arguing that she is over luggage by 10 kg n was forcing to pay.When I explained the manager about indigo rule, she asked my wife to carry both the hand baggage n the baby herself.The manger informed that they will not provide any assistance.she detained her for an hour n was continuously shouting at her.In the mean time if anything had happened to my kid, then who will be responsible.This is an inhumane behaviour from the indigo.Hatsoff indigo for providing such service.