Indigo Airlines — insensitive & incompetent ground staff.. paid twice for the same journey

Website: www.goindigo.in

We, me & my wife were scheduled to travel by your flight 939 pnr: vbtgmp - doj:[protected] del to gau. Unfortunately i lost my boarding pass while boarding the bus to the - flight. After intimating the staff at the gate of the aircraft, i had to wait for half n hour on the tarmac before receiving any attention. Then, one of your manager came and told me that they will not be able to help find the pass nor help me get a reissue of boarding pass and hence, i was not allowed to board the flight. I was then escorted to the arrival terminal where the lady sitting in indigo counter also had very little interest in helping your pax and said that she cant help as her manager was in meeting. Again for approx 20 mins i was made to stand there. The lady then informed that i will have to pay for the next flight. Pathetic., you were committed to safely fly your pax to their destination once i bought the ticket and now i was made to pay more for an another ticket. She was completely devoid of any behaviour which was even remotely can be expected from an officer who is responsible for resolving customer issue and extend the desired assistance. I had to refuse that generous gesture of indigo and had to book an another tkt with an another airline for the same journey. The actual departure of that flight that day happened more after a delay of more that 1.5 hours. Still your ground staff was not able to help in anyway.
While my wife traveled with the indigo flight, i took an another airline flight.
Pathetic. Can you please explain why this can not be a fit case to file a deficiency of service and causing mental trauma and financial loss againg indigo?