Indigo Airlines — Irresponsible and incorporative nature of Hyderabad staff!

Address: 500081

Hi, Booking reference : L6ZBVF This is in regards of my most worst experience with Indigo! So worst that I am trying to reschedule my 2 pre-booked tickets from Hyderabad to Goa and Hyderabad to Delhi to some other flight. And its not only me who is rescheduling, along with me there are 2 others who wants to reschedule after hearing my feedback. I have booked a flight for 7th November 2015, with departure time of 7:45 . I reached airport at 6:45AM and joined the queue before 7am for check in. The check-in line was long and it took 10min to reach the check-in counter. The lady in the counter was too rude to handle. She told me I am late to check in and now I cant take my luggage with me. I asked her to repeat and she got irritated by repeating it and was talking rudely. I told her its only 10min late and please see if something can be done and that I have my boarding pass also and after wasting my 5min she called some guy who said clearly that I have to book other ticket and cancelled my this ticket. And call some senior customer support person, they were so incorporative. I asked atleast you can send my baggage from next flight and I am even ready to pay penalty, since this type of things are done by other airlines also. But no, they were so rigid and in-corporative. I have paid 11, 202 Rs extra for the next flight. I still feel it could have been avoided if you valued your customer even little bit. I submitted my feedback form in the airport also, and your staff read it at that moment only, but still no one was even thinking to delight the customer. After booking my tickets, I even talked to the manager of Hyderabad airport. And he was a total waste. When a customer has some grievance, and is shouting in airport, I think staff and manager should listen to it, but here I saw they are talking to everyone but not the angry customer. My father is GM in Havells and he travels a lot out of India and in India also by flight. Sometimes he also faced these baggage issues, but no other airlines created such a menace out of it like you. Ofcourse after my feedback to him, he said he would never go with indigo and its completely a harassment to customer. I am working for CSC, there whenever we have to travel, they ask our recommendation, this time I recommended Indigo and this is the last time! And seriously Indigo, Its a complete harassment! I had my boarding pass..I was just late by 10min in check in counter thats also because of the long queue. This situation could have been avoided.But they were busy to fill there next flight 4 vacant seats by doubling the amount and filling their pockets with the commission they would have get after I paid that extra amount. THIS COULD HAVE BEEN REALLY AVOIDED, if the staff would have paid a LITTLE ATTENTION over my issue. And I must say INDIGO DOESN’T VALUE THERE CUSTOMER AT ALL!!! And if you care for your customer, kindly respond in the email id provided here and if you can really help me out of it!! Your Unsatisfied Customer, Avni Goel avni.[protected]@gmail.com